FAQs
Leather specialists for over 40 years
Below you’ll find answers to some of the most common questions about our products, services, and policies. If you still need help, feel free to reach out — we’re always happy to assist.
About us
Who are Ashwood Leather?
We are a UK-based leather wholesale specialist company with over 40 years of experience in crafting timeless leather goods. Our focus is on quality, craftsmanship, and style — whether it’s bags, accessories, or bespoke leather items.
Where are your products made?
All of our leather products are designed in the UK and manufactured in carefully selected, ethically audited factories that meet the highest standards of craftsmanship and UK compliance.
Products & leather care
What type of leather do you use?
We use a variety of high-quality leathers including full-grain, top-grain, and vintage-finish hides. All our leathers are responsibly sourced and tanned to ensure durability and elegance.
How do I care for my leather item?
We recommend keeping leather away from direct sunlight and water. Use a soft cloth to wipe away dirt and apply a leather conditioner every few months to maintain suppleness. For suede or nubuck, use a texture-appropriate brush.
Are your products covered by a warranty?
We stand by the quality of our craftsmanship. While we do not cover any damage caused by customer use, misuse, or general wear and tear, we may replace genuinely damaged goods that are reported within a reasonable timeframe, subject to approval. Please contact us with photos and details so we can assess the issue.
Orders & delivery
Do you offer next day delivery?
Yes, we offer Next Working Day Delivery via UPS for orders placed Monday–Friday before 5pm. Standard delivery is also available and free on orders over £200.
How much is delivery?
- Orders below £200
- £10.00 (1 box), £14.00 (2 boxes)
- Orders £200 and over
- £8.00 (1 box), £12.00 (2 boxes)
- Trade orders over £500
- Free
- Drop shipment
- £12.00
Do you deliver internationally?
Yes, we do deliver internationally subject to approval. Please contact us directly with your location and order details to confirm availability, delivery times, and charges.
Returns & exchanges
What is your return policy?
Returns are subject to approval and accepted under reasonable circumstances. Please contact us with your order number and reason for return, and we’ll guide you through the process.
Trade & wholesale
Do you offer trade accounts?
Yes, we supply to trade customers and retailers. Trade orders over £500 qualify for free delivery. If you’re interested in becoming a stockist, please contact our wholesale team or apply for a trade account.
What is your back-order policy?
Back-orders over £250 may be shipped FOC at our discretion. Normal trade shipping charges apply for orders below this threshold.
Still need help?
Call us on 0121 359 7575 or email sales@ashwoodleather.com.