Terms & Conditions

01Overview & acceptance

By using this website, you agree to the terms and conditions displayed below, as well as our privacy policy. We advise checking this page regularly to take note of any new changes.

Please note that for our walk-in brick-and-mortar shop, conditions of sale regarding the purchasing of leather goods will not be the same as the online shop, www.ashwoodleatheroutlet.co.uk.

Please email contact@ashwoodleather.com or phone 0121 758 5300 for further details.

02Returns address

All items purchased online must be returned by post — with a return note showing your full details — for either a refund or exchange, to the address below only, and not to any walk-in stores owned by Ashwood.

03Price match promise

At Ashwood, if you think you have found a better price from one of our online competitors, we promise to match the competitor’s price by offering an additional 5% off when you contact us.

To request a price match on online purchases, call us on 0121 758 5300 (10am–6pm, Mon–Fri) or email contact@ashwoodleather.com. Either way, please tell our team the product code and the competitor you would like us to match.

Price match terms

1. We’ll match our competitor’s current website price.
2. The competitor’s item must be brand new, identical to ours, and offered on the same terms.
3. We and the competitor must have stock ready for delivery.
4. We must be able to verify the competitor’s price and stock position.
5. We’ll match the price of an item — not delivery charges or other services.
6. Cannot be used with any other offer.
7. The product being matched has to be available to order online.
8. We can’t match a price if our company would make a loss in doing so.
9. Price match does not apply to Amazon, eBay, or any auction sites.

04Customer orders

European and international customers may be required to pay customs duties or import taxes upon delivery. Please note that we do not charge VAT on international orders.

All items shown on our website are in stock at our UK warehouse, ready for immediate despatch. If, in the unlikely event or for any reason, your item is not available upon completion of your order, we will contact you immediately.

Your order is accepted once payment is received. A confirmation email will be sent to confirm that we have received your payment, and the item will be despatched from our goods-out warehouse in the UK on the same day as payment is received, dispatched with UPS using a tracking number.

Please check the address selected for delivery, as we are unable to make changes once your order is placed with ashwoodleatheroutlet.co.uk. Occasionally, and very rarely, events outside of our control may mean delays are incurred — we will notify you if this is the case. Delivery rates for UK, Europe, and Rest of the World can be found on our Delivery Information page.

We take pride in making your shopping experience enjoyable and delight in your delivery arriving on time. However, for unknown reasons, our courier UPS may experience delays in transit, in which case ashwoodleatheroutlet.co.uk is required to abide by the terms and conditions of the delivery company.

Please note that products and prices are subject to change. We charge in GB Pounds, so prices in your local currency are for guidance purposes only — please refer to the exchange rate your card issuer applies to convert into GB Pounds. This applies to refunds too: as rates fluctuate, costs may be incurred from your card provider, and Ashwood is not responsible for changing rates in any given country.

We will not be held responsible for pricing errors of goods due to internal or software problems. Ashwood reserves the right to decline orders if this is the case.

05Payments

You can pay by credit or debit card and PayPal via the website. The cards we accept are:

06Returns policy

From the time of receipt of your purchased leather item, you have 14 days to decide whether it’s right for you. If you are not satisfied and don’t want to keep it for any reason, you can post it back to us for an exchange or refund. The cost of returning the item is your responsibility.

Anything purchased and returned outside of 14 days will be credited to your E-wallet balance for the amount you paid, which can be used at a later date to purchase another item. Any made-to-order item or alteration is non-refundable.

We just need you to return the item in exactly the same condition in which it was sent. Leather jackets must have the original tags and be unworn. For leather wallets and bags, all branded original boxes the item came in must also be returned undamaged. Please also enclose the returns note as proof of purchase, so the team can deal with your order quickly and efficiently.

Refunds & exchanges — UK

Refunds and exchanges, if any, shall be processed within 14 working days from the date of receipt of the returned item. Please make sure you enclose the returns note with the item. Exchanges sent out are subject to the original delivery charge for all UK customers. The cost of returning the item is your responsibility.

Refunds & exchanges — outside the UK

Refunds and exchanges, if any, shall be processed within 14 working days from the date of receipt of the returned item. Any refund amount will be less the original delivery charge on your order, unless the item was found to be faulty or not what you ordered. Exchanges sent out are subject to the original delivery charge. The cost of returning the item is your responsibility.

This returns policy does not affect your statutory rights and is in accordance with the EU Distance Selling Directive. More information can be found at hmso.gov.uk.

Faulty or damaged items

If an item is damaged during transit, or in the unlikely event it is faulty, we will refund or exchange the item only, and not the delivery cost. Only upon receipt of the goods with the fault or damage outlined, along with the return slip, will a refund or exchange be given. This may take up to 14 days, as the item may need to be inspected in the returns department. For further details, please email returns@ashwoodleatheroutlet.co.uk or phone 0121 758 5300.

Product images are for illustrative purposes only and may differ from the actual product. Due to differences in manufacturing, colours, zips and pocket design may vary from the images. Ashwood reserves the right to change product images and specification at any time without notice.

07Cancellations

You may cancel an order before the item is dispatched, via email contact@ashwoodleather.com or by phone 0121 758 5300, with the relevant account name, address and order number to hand. This applies only to www.ashwoodleatheroutlet.co.uk.

08Pricing & images

Ashwood reserves the right to update any content on this webpage, from pricing to images, without prior notice. We will not be held responsible for pricing errors of goods due to internal or software problems, and Ashwood reserves the right to decline orders if this is the case. Images and appearance may vary from those shown on the webpage. All sizes shown are approximate.

09Vouchers, discount codes & promotions

From time to time, Ashwood runs various promotions to be closer to the wishes of its customers. Discount codes, vouchers and promotions do not accumulate. A voucher is not redeemable for cash, and only one promotional voucher can be redeemed per order. Ashwood reserves the right to alter or end any promotion at any time without prior notice.

10Copyright

Without our prior written permission, all materials — including images and logos — are owned by Ashwood or their suppliers and are subject to copyright. Unless we give permission, you must not copy, republish, download or alter any of our content from this site. You must not post, transmit or copy material from this site to another site or any third party.

11Legal

Ashwood is a brand of Fonz Leather Styles Limited, registered in England & Wales, company no. 07246377. VAT number GB 409357248. Our registered office is Fonz Leather Styles Limited, 45 Lord Street, Birmingham, England, B7 4DQ.

These conditions shall be governed by and construed in accordance with the laws of England, and you irrevocably submit to the exclusive jurisdiction of the courts of England.